Refund policy

We hope you love your purchase. If it is not right for you, you may request a return within 28 days of receiving your order.

Change-of-mind returns

To be eligible for a change-of-mind return, the item must be unworn, unused and undamaged, with all original packaging and tags. Please include your order number or other proof of purchase.

For hygiene reasons, earrings can only be returned if any hygiene seal or protective packaging remains intact. This does not affect your rights if an item is faulty, damaged or not as described.

To start a return, email info@treasuresofbrazil.co.uk with your order number and the item you wish to return. Please send the item without undue delay and no later than 14 days after telling us that you wish to return it. Items sent back without first contacting us may take longer to process.

Unless the item is faulty, damaged or incorrect, the cost of returning it is your responsibility. We recommend using a tracked postal service, as you are responsible for the parcel until it reaches us.

Refunds

We will inspect your return and let you know when it has been approved. Refunds are made to the original payment method. Where applicable, a full-order cancellation also includes the cost of our least expensive standard outbound delivery service; any additional amount paid for an upgraded delivery service is not refundable.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence that you have sent them back, whichever is earlier. Your bank or payment provider may take additional time to show the refund in your account.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged or incorrect, contact us promptly at info@treasuresofbrazil.co.uk with your order number and clear photographs. We will assess the issue and provide the remedy required in the circumstances, which may include a repair, replacement, price reduction or refund.

Complimentary six-month guarantee

Our jewellery includes a complimentary six-month guarantee from the date of delivery against manufacturing faults in materials or workmanship. Depending on the circumstances, we will repair or replace a qualifying item; if neither remedy is appropriate or available, we will provide the refund or price reduction required by law.

The guarantee does not cover normal wear and tear, accidental damage, misuse, loss, unauthorised alterations, failure to follow our care guidance, or damage caused by water, perfume, cosmetics, chemicals or improper storage. Natural variations in colour, texture and finish are part of the character of handmade and natural materials and are not normally manufacturing faults.

**This guarantee is in addition to, and does not limit, your statutory rights.** Your legal rights relating to faulty or misdescribed goods may continue after the six-month guarantee period.

Exclusions

Unless faulty, personalised or made-to-order items and gift cards cannot normally be returned. Any statutory rights that apply to faulty, damaged or misdescribed items remain unaffected.

Contact and return address

Treasures of Brazil  
34 Thayer Street  
London W1U 2QX  
United Kingdom  
Email: info@treasuresofbrazil.co.uk